About Us
Our Story
Laser Plumbing East Tamaki is Laser Groups largest plumbing company in New Zealand. Jointly owned and run by two directors, Roger and Marc, the company has enjoyed significant growth since joining the New Zealand division of Laser Group in 2007. We have a major presence in Aucklands plumbing market, achieved through delivering a consistently high quality of service to our customers.
Central to this growth are our valued employees. Laser Plumbing East Tamaki focuses on recruiting talented, knowledgable staff who actively contribute to our success. We work hard to provide a great work culture and have ongoing training and up-skilling of our staff. This training is done internally and with an external business coach and further develops their strengths and talents.
We continually train a number of Apprentices and work closely with Apprenticeship Training Trust and Skills Organisation. We provide highly sought after plumbing, drain laying and gasfitting apprenticeships to help meet the industry demand for these highly skilled trades.
Based in large modern premises in East Tamaki our directors, managers and office staff work with the latest digital and communication systems to deliver the best possible service to our customers.
We look forward to continuing to work with our current clients and new customers and to maintain our reputation as a leading, award winning professional trades company.
Meet the Office Team
Roger Westbrooke
Director
Ph: 027 499 1331
Roger's background of running his own successful plumbing business as a Certifying Plumber, Gas Fitter and Drain Layer coupled with his drive for systems and organisation ensures he provides a high level of expertise and strategic direction to the team.
Marc Firman
Director
Ph: 027 496 8805
With over 30 years in business as a Certifying Plumber, Gas Fitter and Drain Layer, Marc has extensive technical and practical knowledge to support the team and is passionate about ensuring high standards of workmanship.
Brad Wilson
Operations Manager
Ph: 0800 12 13 12
Having previously worked as a Certifying Plumber, Brad joined Laser Plumbing in 2013. He manages our plumbing, drainage and gas fitting teams and understands the importance of completing projects on time and providing our customers with the solutions they need.
Bobbie King
Operations Manager
Ph: 0800 12 13 12
After completing his apprenticeship with us, Bobbie went on to successfully manage large plumbing teams on major residential sites. Now a key player in the management team, Bobbie oversees projects and operations in the company as well as training apprentices.
Melissa Van Zyl
Senior Accounts Manager
Ph: 0800 12 13 12
With previous experience gained from overseas and New Zealand, Melissa manages the accounts and financial requirements of the business.
Karen Pearce
Operations Administrator
2023 Laser Employee of the Year
Ph: 0800 12 13 12
Karen is our first point of customer service contact for scheduling maintenance plumbing jobs. Her friendly style helps puts customers at ease.
At the recent annual Laser Conference awards evening Karen Pearce was announced the winner of Employee of the Year 2023 Plumbing. We nominated Karen for her outstanding service in customer service at Laser Plumbing East Tamaki and were proud she was chosen as the overall winner.
Michelle Lynch
Operations Support
Ph: 0800 12 13 12
Michelle's busy and varied role provides essential administrative support to our management and operations team.
Accreditations
- Health & Safety Laser Plumbing East Tamaki takes health and safety very seriously. We prioritise the health and safety not only of our company and our employees, but also the public and any sub-contractors that work with us.
- Site Safe Member Site Safe is a not-for-profit organisation that assists construction businesses and related industries to improve their health and safety culture, control hazards and reduce injuries. Site Safe provides their members safety systems, training, consultancy, audits, information and resources.
Awards
With over 200 Laser members in Australia and New Zealand, Laser Plumbing East Tamaki is the proud winner of multiple Laser business awards over the years. In addition they have received acknowledgement for their apprenticeship training programme.
- 2023 - Employee of the Year Award - Karen Pearce
- 2022 - Finalist Business of the Year Awad
- 2022 - Finalist Marketing Award
- 2022 - Finalist Customer Service Award
- 2022 - Finalist Apprentice of the Year Award
- 2021 - Peter Bassett Overall Business of the Year Award
- 2021 - Business of the Year Award
- 2021 - Customer Service Excellence Award
- 2021 - Winner of the Marketing Award
- 2018 - Finalist Networking Excellence
- 2018 - ATT Awards Night - National Host Business Award presented by the Skills Organisation in recognition of the training and development of Apprentices
- 2017 - Finalist for Networking Excellence Award
- 2017 - Finalist for Excellence in Software and Systems
- 2017 - Outstanding Growth Award
- 2016 - Networking Excellence Award
- 2016 - Outstanding Growth Award Silver
- 2015 - Excellence in Systems Bronze
- 2014 - Laser NZ Plumbing Business of the Year
- 2014 - Marketing Excellence Award
- 2014 - Excellence in Systems Gold Award
- 2013 - Excellence in Systems Gold Award
- 2011 and 2012 - Outstanding Growth Award Silver
- 2011 - Excellence in Systems Award Silver
- 2011 - International Business of the Year Award
- 2011 - Peter Bassett Supreme Award for Outstanding Business, Winner
The Supreme Laser Award is in honour of the later Peter Bassett, co-founder of Laser Electrical and Laser Group. This Award is presented to a Laser Business that has displayed outstanding growth, continues to maintain excellent systems and has an unwavering commitment and dedication to the Laser Brand.
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